Enrollment Policy

Last updated: November 23, 2018

Language Requirement

The agreement was written in English. If English is the second language of the student, the student has the right to obtain a clear explanation of the terms and condition and also the cancellation and refund policies in his/her primary language.

However, Ace Care Education courses are taught in English.

Students are required to demonstrate that they are able to understand and communicate in English. Students must pass an English proficiency test that will be administered at the time of entrance. Documentation of English proficiency, such as the Test of English as a Foreign Language (TOEFL), will be accepted.

Program Requirements

Below are the requirements to enter the CNA program. All requirements must be met.

1. Minimum age of 17 years as of the date of application.
2. Two valid forms of identification (including at least one photo ID).
3. A minimum of a 5th grade level in English reading and writing. An English test will be given during enrollment.
4. Live scan enrollment, negativeTuberculosis (TB) test results (if TB is positive, additional chest x-ray results) are required prior to first class.
5. Payment: 50% of the fees must be received on completion of the enrollment form. The remainder must be received at the beginning of the 3rd week.
6. Signed Enrollment Agreement.

Cancelling the Enrollment Agreement

The student has the right to cancel the enrollment agreement and obtain a refund of charges according to the terms below.

Students may not cancel the agreement by calling the school phone number or by not attending the class. The cancellation form must be filled in, signed and submitted to the school.

The cancellation form must be signed and dated by the student and submitted in person or by certified mail.

Once the form is received, an official school representative will sign and date the form upon receipt. The student will receive the dated and signed copy of the cancellation form by mail or in-person. Refunds will be paid within 45 days of the cancellation date. The 45 days start on the date upon cancellation form receipt by the school.

Refund Information

If the school re-scheduled a class due to low enrollees prior to or on the day of scheduled class, the student is given an option to use the fees for another class or obtain a refund of the tuition fees except for the $150.00 registration fee.

The student will be required to purchase instructional supplies, books and tools. Books and uniforms cannot be refunded once purchased from the school.

If a student obtains a loan to pay for an educational program, it is the student responsibility to repay the full amount of the loan plus interest, less the amount of refund.

Any student who decides to cancel or withdraw from the course before completing 60% or less of the required training will receive a pro rata refund of the full amount of basic tuition fee of $1,600.00 excluding the $150 registration fee.

For example: The student completes 96 hours out of a 160 hours CNA course and paid $1,600.00 tuition.

Step 1:
96 / 160 = 60% of clock hours of instruction attended
Step 2:
$1,450.00 (course fee of $1,600.00 minus $150.00 registration fee) * 60% = $870.00 (calculated amount for hours attended)
Step 3:
$1,600.00 – $150.00 – $870.00 = $580.00 (REFUND to the student)
In a different example, if the student completed 55% of class and decides to cancelled or withdraw, and had paid only $500.00 of the basic tuition, the student will owe the institution.

For example: The student completes 88 hours of a 160 hours AND only paid $500.00 in basic tuition.

Step 1:
88 / 160 = 55% of clock hours of instruction attended
Step 2:
$1,450.00 (course fee of $1,600.00 minus $150.00 registration fee) * 55% = $797.50 (calculated amount for hours attended)
Step 3:
$797.50 – $500.00 = $297.50 (Amount student owes school)

A student or any member of the public may file a complaint about this institution with the Bureau for Private Postsecondary Education by calling (888) 370-7589 toll free or by completing a complaint form, which can be obtained on the bureau’s internet website www.bppe.ca.gov.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 60 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us.